Returns and Refund Policy
You may return most new, unopened items within 10 days of delivery for a partial refund (excluding shipping costs). We do not pay the return shipping costs. If you return an item, shipping costs will be your expense. This is due to most of our shipments having extremely high shipping cost of $50,100,150,200,250,etc. for a typical one-way shipment.
Once your order is placed, you have 2 hour from time of the order time to contact us and cancel your order for a full refund or to void your order.
We do not allow refunds or exchanges accepted without the authorized approval from each individual manufacturer. After you receive your item and assembled the product, we do not accept returns. If your item has been assembled, driven and used in any way, we cannot accept the return.
If your product has been approved and authorized for a return due to being defective, damaged upon receipt or for any other reason, you as the customer are still responsible for all shipping costs whether they are back to the manufacturer and/or for a new shipment back to your door. This is due to extremely high shipping costs and industry related manufacturer policies.
If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 120 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.
Q: What if a product arrives in a box in poor condition or the box appeared to be open?
A: You should refuse the shipment if the box appears very damaged or opened. If the box is slightly damaged, you should be sure to note the damage on the bill prior to signing.
If the return is a result of our error (you received an incorrect item, etc.) then we will return your item at no cost to you. However, if an item is opened and gas is poured into the gas tank, it is not eligible for a return even if it is in good working order.
Refund timeframes are typcically within 2-4 weeks of giving your package to the return shipper. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us or the manufacturer to receive your return from the shipper (5 to 10 business days), the time it takes us or the manufacturer to process your return once it is received (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. Or simply fill out the "Contact Us" form on our website or call 1-855-503-2300. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to any address in the United States. Note: There are restrictions on some products, and some products require a handling fee for parts and/or a handling fee for East Coast orders to the US.
When you place an order, we will process your order usually within 2 business hours and if a manufacturer is involved, they will receive the order within 2 business hours. From there, the manufacturer will begin the pick process and may ship your order in the same day as they receive your order. But usualy it takes 3-5 days for the order to be shipped. Delivery time within USA is about 5-10 days.
Free shipping is available for most items and if available, it will be reflected on the product page and in the shopping cart when you checkout. Note: Some states may require an extra handling charge. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
For more questions on shipping and returns, fill out the form below:
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All prices are in USD.